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I have an e-mail notification from Geni in my home e-mail inbox...every time I click on it to open it freezes my entire e-mail, will not open, and I have to "control, alt, delete" to exit. I cannot delete the e-mail from Geni because the entire process s

Christine Gowins

July 30, 2013 16:05

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Bug in e-mail from Geni....keeps freezing me out of my e-mail when I click to open or delete it.

5 comments

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  Jeff, Geni Curator July 30, 2013 18:15

  Your the second person to report that... very odd.  I'll send a note to one of the developers.

  http://help.geni.com/entries/21776894-outlook-2013-freezing-when-selecting-incoming-geni-emails

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  Permanently deleted user July 30, 2013 19:01

  Hi Christine, can you tell me the title of the email you received and on what date? 

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  Permanently deleted user July 30, 2013 19:02

  Also, what email client were you using? (Gmail, Outlook, etc.)

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  Christine Gowins July 30, 2013 20:01

  we have Outlook 2007...the subject of the e-mail to me is "Christine - You have 6 new tree matches in Geni"

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  Permanently deleted user July 30, 2013 22:26

  Thanks Christine, we are investigating.