I am unable to submit a request

Apparently you have to be a paying member to be able to submit a request?? One of my relatives has passed away. He was managing his own account so I cannot change the status. My whole family receives birthday reminders of this person, which is very painful. Can someone please change the status of 'Dries Constandt' to deceased? Or tell me how I can do it myself? Kind regards, Karin Van Daele