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User profile error

Natalie Welby-Cooke

October 15, 2013 12:39

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First of all I am not Natalie Welby-Cooke

 

I was responding to an email sent to me from Geni informing me of a family member's birthday and it asked me to put in my email address (optional). After I did so, it assigned my email address to my family member and now I cant log back into my profile as myself.

My email address is terencewc@gmail.com

My name is Terence Welby-Cooke and my email address is assigned to Natalie Welby-Cooke.

 

 

Please fix this

 

Regards

Terence Welby-Cooke

2 comments

• 0
  
  Bjørn P. Brox October 15, 2013 12:47

  Since you got a birthday reminder you obviously have another account using another email.

  Just close this Natalie Welby-Cooke account and log in as yourself.

• 0
  
  Geni Support Team October 22, 2013 18:34

  Hi Terence,

  You may close the Geni account associated with Natalie's name (http://help.geni.com/entries/431678-How-do-I-close-my-account-). Then you may login to your original Geni account which is associated with a different email address.