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Unable to pay for Geni membership with PayPal - invalid certificate

Vegard Engen

February 10, 2013 15:19

Answered

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When I try to get a PRO membership for 1 year and check out with PayPal, I get the following error message:

"The certificate has expired. Please use a valid certificate."

5 comments

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  Dianne Marian Rabchak January 10, 2016 22:00

  When I try to pay using paypal (which is current ) it says cannot process, use a different card. Good grief, don't they want me money?

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  Suzanne Olga Barbara VAN DE KAR March 22, 2021 11:59

  Me too it says invalid certificate

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  Vivian Clare Nolte January 02, 2022 09:55

  Yes, similar issue. I am unable to click on the update button, only the cancel button is active. It would seem they want my credit card instead....not happening!

   

  Edited by Vivian Clare Nolte January 02, 2022 09:57
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  Geni Support Team January 04, 2022 00:16

  Hi Vivian, we're sorry you are having trouble upgrading your account. Can you please clarify if you are able to check the box and click on the yellow button "Checkout using PayPal"? 

  

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  Vivian Clare Nolte January 04, 2022 00:43

  I can now! For whatever reason it is now active. Thanks for the speedy reply. Vivian