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I feel like I was ripped off and I can't find a way to contact you.

Julian Ivor Marsh

February 07, 2014 15:11

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Hi,

I set up a free account on Geni.  After entering family members, icons appeared that showed that information about some of my family neighbors is already known.  I agreed to the $119.40 fee to be able to include the data.  After I paid I realized that the fee was for MyHeritage.com and not Geni.  My Geni account remains as a free account, and the data I paid for did not copy to my family tree.

 

I did some research and realized that Geni and MyHeritage have merged.  I went to MyHeritage and learned how to import my family tree (thinking MyHeritage would now be a premium account since I already paid.  It was not. and there are buttons that say "Go Premium".  I thought I had gone premium.

 

Now I have accounts on both of your websites.  Neither of which are premium.  What did the $119.40 pay for?????

 

Please tell me how to resolve this issue.  If not, I will dispute the fee with my credit card company since selling a membership to a different site is deceptive.

 

Thank you for your help.

 

Julian Marsh

954-295-2220

1 comment

• 0
  
  Geni Support Team February 10, 2014 23:03

  Hi Julian,

  I'm sorry you feel that way. Our records indicate you were not charged for a Geni subscription. You had signed up for a MyHeritage Data subscription which would allow you full access to the Record matches and Smart matches on Geni (http://help.geni.com/forums/21882243-Record-Matches-Smart-Matches-)
  
  We show that you have already spoken with MyHeritage support to clarify your MyHeritage Data subscription. For future reference, you may contact MyHeritage in regards to your MyHeritage account and subscription at support@myheritage.com . 

  For Geni subscription related inquiries you may contact us at subscriptions@geni.com (http://help.geni.com/entries/21135687-How-do-I-contact-Geni-about-my-subscription-)

  Please note that Geni.com and MyHeritage will remain separate websites, for more information please see the following link from our FAQ section:
  http://help.geni.com/forums/21545466-Geni-has-joined-the-MyHeritage-Family

  Thank you.