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Why is it impossible to change status of a person from living to deceased?????

Bernardo

April 27, 2014 11:27

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Please explain the procedure, it shall be done very easily.  This fault shows how little user friendliness exists in this program!!!

3 comments

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  Bjørn P. Brox April 27, 2014 15:01

  I would guess: Because it probably is a user profile.

  You need help from customer support to close another person's user account.

  • How do I report a profile as Deceased?
  • How can I update the profile for someone who is deceased?
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  Odd-Wiking Rahlff September 15, 2020 14:46

  But as original creator of my mother's profile, why do I have to peddle you third-party guys for being allowed to set her status as "deceased". Even logging in with her own credentials does not allow me to do it?! That is really outrageousl!!

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  Geni Support Team September 15, 2020 23:26

  Hi Odd-Wiking, you are unable to update the profile because the account had been claimed with an email address. Please report the profile as Deceased via the Actions button on her profile. Once our customer service team receives the report, we will be able to assist with unclaiming the account so that you may edit it to reflect her passing.

  Here's our FAQ on how to report a profile as Deceased: https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased-