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Help please!

Dorota Bernadetta Gabris

August 11, 2014 04:12

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Please, help! My niece, Zuzana Gaalova suddenly past away on April 30.2014. I am unable to put the ribbon " deceased" there and/or disable the account or to do something, that she is not getting Happy BD and anniversary!!!! Thank you for your help. Sincerely Dorota Gabris

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  Geni Support Team August 12, 2014 16:35

  Hi Dorota, 

  We are sorry to hear about the loss of your niece. Please know her profile has been updated. 

  For other Geni users who may need to report the passing of a relative who was a Geni user, please see the following link for instructions:

  http://help.geni.com/entries/20470882-How-do-I-report-a-profile-as-Deceased-