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Better response to submitted tickets

What if someone submits a ticket which is not answered or even paid attention to? That would be very bad isn't it?

it's about this:

I’m Paul van Voorst ( Geni-Page
<http://www.geni.com/people/Paul-van-Voorst/6000000007017450163>) and
registered my daughter (Marjolijn van Voorst – Geni-Page
<http://www.geni.com/people/Marjolijn-van-Voorst/6000000007021644061>). But
she has not used Geni for a while and got a different email-address in the
meantime. So can you remove her old email-address (mallelijntje@xs4all.nl)?
I then can register her new address and she can manage her own profile.

I asked this back in May this year; but did not get a reply back. Can you
please help me out?

 Regards,

*Paul van Voorst*

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