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I cannot open my family tree that I've created

I get a box that says:  We've found a problem                              We're having a problem completing your request.  Please try again.  If the problem persists, please submit a bug report. 


When I do this, I am only brought to a page that asks me to upgrade my service from Geni Basic to Geni Pro that would cost me... please give assistance.  Thank you.

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