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this is a bug report, no ideaz why i get directed to ideas

Joel Berger

May 10, 2015 20:08

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When I click to view tree, pages is blank, how do I get this fixed???

3 comments

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  Jeff, Geni Curator May 12, 2015 18:46

  Sounds like a problem with your Adobe Flash browser plugin.  You could try redownloading it https://get.adobe.com/flashplayer/ or try a different browser, perhaps Google Chrome http://www.google.com/chrome/ or Firefox https://www.mozilla.org/en-US/firefox/new/

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  Joel Berger May 12, 2015 20:15

  i update Adobe Flash, I have tried on Chrome, Explorer, FireFox, it doesnt work in none of them.

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  Jeff, Geni Curator May 12, 2015 20:32

  The site is not experiencing any problems with the tree or Flash.  I can view your tree perfectly fine (normal view and horizontal 5 generation).  I tried Mac and Windows, Chrome, IE, Firefox - they all worked.  I'd suggest clearing your cache or cookies, but you've already tried different browsers.  So, I'm not sure what to tell you.  Maybe log out of Geni, reboot the computer, log back in?  It looks like an issue with your computer - maybe it's infected with something or some network based content filter.  Weird...