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My tree is gone

Vjeran Novak

June 04, 2016 07:26

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Hi!

I created my tree few years ago, Geni was just strating if I remember correctly.

I'm recieving informations in my e-mail, but today I went to correct something - and there is BLANK page.

Also my tree is (or was) connected to one made by Tanja Slade (Belin).

When I tried to click on the name that is control of somebody else, and even in the search option, when I see My name it asks me to pay for entering?!?!

Why can't I go to my tree and change data that I enterrd there??

If that is policy - than please delete all data that was submitted by me and delete my profile!

 

thak you!

Vjeran Novak

vjeran.novak@gmail.com

vjeran.novak@zg.t-com.hr

1 comment

• 0
  
  Jeff, Geni Curator June 04, 2016 11:34

  Your account is based on your email address.  You have two accounts, one empty, one not.  The one that has a family tree is the gmail.  I'll initiate a merge between the two accounts.

  Enhanced Search, which searches outside your tree (currently only yourself), has always been a Pro feature.  http://help.geni.com/entries/61378330-What-are-the-benefits-of-a-Geni-Pro-membership-  Keep in mind that by searching for you're old information, Geni doesn't know the other account is you, so you're trying to search all of Geni.  That's why you hit the pay wall.