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Cant link dna results to my profile

Kenneth Ekman

July 05, 2016 07:08

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Hi, I have helped my parents to link their ftdna accounts to their geni accounts, an it worked quite nicely. However, i have still not been able to link my own pro account to my ftdna account! I can't even visit the links on your sites which contain info on the new function like https://www.geni.com/dna-tests/faq ! Björn p brox suggested that it was connected to the country of my ip address but i doubt that since i have now tried at least three different ip addresses, all in Sweden. I am in sweden btw. On one of them i successfully used for connecting my parents accounts. I am a computer science engineer and have been using and enjoing geni.com for several years. Hope you can resolve this soon, because i look forward to trying it! Regards, Kenneth

3 comments

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  Jeff, Geni Curator July 05, 2016 12:48

  Thanks for the report Kenneth, we're discussing the issue in the Curator forum (we've seen a few other people with a similar situation).  I don't have a solution yet, but we're hoping to get the developers to look into it soon.  Just to clarify, you don't see the DNA tab on your profile, correct?

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  Kenneth Ekman July 05, 2016 13:45

  Exactly! Thanks!
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  Geni Customer Support July 07, 2016 15:51

  We had some code that was looking at the wrong IP address in the proxy chain, causing us to incorrectly conclude that some users were in restricted countries. We pushed a fix for this yesterday, so hopefully it's fixed for everyone.  If not, please follow up here or tag me in a discussion on Geni so we can investigate.  

  Note that in addition to IP address, we also look at your most recent known address; if you've entered your birth location in France, Israel or Poland and no other address, we're going to assume you're still there.  Set at least the country in your Current Location at https://www.geni.com/profile/edit_basics