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Tree branches are lost

Edward Jan Gutkowski

October 26, 2016 20:44

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Suddenly I receive messages "No path to XXX"

all older from 3rd generation of grandparents are gone ????

Where are all these profiles????

5 comments

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  Martina Marie Barrett October 27, 2016 03:11

  It's happened to me as well. But because I am not a paying member I am not able to get help with the situation. Maybe it's a way to get us to pay the subscription.

  The response I get when I try to search is "Report a Bug" but it just brings me to the pay subscription page.

   

  This is now working again thank goodness!

  Edited by Martina Marie Barrett October 27, 2016 20:25
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  Amee Godwin October 31, 2016 03:44

  Agree- cannot access my Tree, and all Help pages link to buying a subscription. What happened?!

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  John Dale Kessel October 31, 2016 04:56

  Amee did you sign in with a different account than which you previously added some family.  
  
  You can try signing in with that other account, or if you add just a little bit of your parents or sibling or child, etc it would be easy to see duplicates and merge them.

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  Harry Kessler October 31, 2016 12:05

  Can anyone help with a slightly different problem?  On my iMac I can see all members of the family tree but on my MacBook I am suddenly reduced to 3 generations only. ???

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  Jeff, Geni Curator November 01, 2016 15:25

  Harry,

  At the bottom of the tree there are preference settings for the generations to display.  Do know that increasing the amount of descendants or ancestors that you can see at one time on screen without expanding a new branch can impact performance and usability. 

  Edward, Amee, Martina, can you please provide more information so that we can investigate it.  What are you seeing, where should you be seeing profiles, link to the profile, etc.