I get an email telling me I can subscribe to Geni Pro for 80% off - Immediately I try to respond and am told the "offer is expired!" FRAUD!!!!
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3 comments
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Geni Support Team Hi Michael, I see you clicked on the offer the day after it had expired. However, we are happy to still honor that for you for a limited time. Please email us directly at subscriptions@geni.com and our customer service team will be able to assist you.
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Cathleen Stratton I need a refund on an unused DNA kit
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Geni Support Team Cathleen, I see our customer service team responded to your ticket #157313 on March 21. Please respond to your pending ticket so our customer service team can resolve your issue.
If you do not know how to view the status of your ticket, please see our FAQ: https://help.geni.com/hc/en-us/articles/229706327-How-to-View-the-status-of-your-help-ticket
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