Nothing works. I rebooted my computer and still nothing works. I have a ton of work to do on here and I really need this to work right away. Help please.
5 comments
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Stanley Michael Tepner Family trees not appearing and links to “and 4 others” or “and 7 others” aren’t working.
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Astrid Madsen I can't reach my family tree. I have changed my email address and can't log in. Unfortenaly I created a new account by my name and my old account is vanished.
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Tomi Antero Lind -
Job Waterreus Astrid Madsen, please see How can I merge my own profiles? if that does not help contact Geni: How do I contact Geni about my subscription?
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Geni Support Team Hi all, we apologize for the troubles. When reporting bugs, please provide as much details as possible along with links to specific examples. This will help us tremendously in fixing them.
Stanley, the "x others" issue has been reported and we are working on a fix. You can follow these previous reports for updates:
https://help.geni.com/hc/en-us/community/posts/24519706397335-6-others-clicking-doesn-t-show-them
Astrid, please do as Job suggested an email us at subscriptions@geni.com so that our customer service team can better assist you.