I have tried to remove and re-add my DNA results to my profile since I got Y-DNA results however my DNA results haven't disappeared and i get an error when I try to re-add them. I have made this post before and was told someone would look into it. No one has.
6 comments
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Geni Support Team Hi Oliver, we apologize for the delay. We are still looking into this issue.
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Geni Support Team Hi Oliver, a fix was pushed. Can you please try again? If you get the error again, please clear your cookies in your browser.
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Oliver Stephen Thomas I tried again and it didn't work and then i cleared my cookies and it still didn't work. I get the following error when FamilyTreeDna redirects me to the geni website:
This page isn’t working
www.geni.com redirected you too many times.
ERR_TOO_MANY_REDIRECTS -
Geni Support Team Thanks! We've forwarded this to our engineers.
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Oliver Stephen Thomas Is this problem still being resolved? Can you not just remove the DNA results from my profile so I can reconnect them, I've noticed another user has had the same problem. I have been trying to get my results removed for over a month.
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Geni Support Team Oliver, we have looked into your account further. The infinite redirect error is a bug that we are looking into. However, the cause of the error is that you are a minor. As per the DNA terms of use, you must be 18 years or older to use our DNA services.