https://www.geni.com/source-assistant/review/1708059
The record has this info:
The assistant shows this:
https://www.geni.com/source-assistant/review/1708059
The record has this info:
The assistant shows this:
Hi Job, when I click on the link, I see that it was resolved.
That was done by manual editing.
The problem still exist with this record collection and a number of other record collections.
Another example for https://www.geni.com/people/Aafje-Vlaming/6000000009317595348
https://www.geni.com/source-assistant/review/1754015?redirect=false
Thanks for the new example. I have forwarded this to our engineers and will let you know once we have an update.
Somehow all menu settings is changed and cant end subscription. Its only ask creditcard annual new payment. Please end subscription for me.
Didnt find any other possible soluution to end tral subscription, samples amd provided screenshots didnt work. Please end trial subscription for me. Thanks
Kristjan Juusu, please don't post in discussions about another subject.
For your problem you should contact Geni, see How do I contact Geni about my subscription?
For https://www.geni.com/people/Jacob-Mulder/6000000013249216928 there are also a number of data records with problems (they want to add the birth information for a child to the parent)
The problem is specific for some of the sources for the data records. Like for a marriage most give the wrong information for the bride but some do return the correct information.
It looks like a problem that needs cooperation from MyHeritage to correct.
Thank you Job Watterreus. It just was very hard to find answers or contacts from elsewere.
It says: Article is closed for comments. And cant connect with anyone from subscribtion team. Looks like these screenshots are old, i cant see these with following instructions. Need still help, can you help or forward my problem to the right connections please.
Just sent an email to them stating your problem.
Hi Kristjan, I see that payment for your free trial was declined, so your account automatically reverted back to a free membership.
Please email subscriptions@geni.com if you have further questions about your subscription.
Hi Job, we're following up with the MyHeritage team about this. It may be a while before we have a solution.
That's fine. But I really hope they can solve this. Please let me know if you need more information.