When I log in and select 'Tree', it starts like it's loading and it just spins and spins and never loads the tree. I've tried on Chrome, DuckDuckGo, Edge, and Firefox on my Windows 11 laptop, and I've tried on Chrome and DuckDuckGo on my Android. It does the same on all of them.
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3 comments
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Job Waterreus You can try setting the number of generations to display to a lower value using the gear icon
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Geni Support Team Hi Nicole, we see there is an issue in your tree while in pedigree view. While we work on a fix, you can load the tree if you switch to the standard tree view by clicking on the icon at the bottom right of the tree page. Note that you will first need to view the tree with another person as the focus. Simply go to a relative's profile page and click "View Tree."
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Geni Support Team Hi Nicole, we pushed a fix. Please let us know if you continue to experience any issues.
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