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Supposed to be in 14 day trial but am in Basic instead of Pro

Stuart Marshall

October 22, 2024 21:13

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  Stuart Marshall October 22, 2024 21:15

  It still says "Basic" and I paid for the 14-day trial . . . I was using Pro yesterday but today I'm in Basic again . . . 

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  Geni Support Team October 23, 2024 21:38

  Hi Stuart, please email us at subscriptions@geni.com and our customer service team will be better able to assist you.