Hello!
The match refresh for MyHeritage records and SmartMatches is hanging indefinitely. Does not progress beyond this screen
To ensure the best experience when you view your matches on MyHeritage, we must first ensure that the match data is current. Thank you for your patience, this process should take less than a minute.
Hi Karrie, can you please post the link to a specific example so that we can investigate further?
I'm getting it for https://www.geni.com/fwd/myheritage?profile_id=6000000209722280843&match_type=smart&src=profile&cmp=btn&trn=partner_Geni&trp=match_button_profile
I've seen more complaints
Hi Job, thanks for the link! We have forwarded this to our engineers to investigate further. We'll let you know once we have an update.
Hello,
The family of this relative was an example, however it resolved after approx 24 hours. https://www.geni.com/people/August-Niklasson-Land/6000000212154597823
Originally I thought it was all profiles, but then noticed it seemed to be those I had added recently? Hope the link Job provided is enough to fix. Was strange.
Here is an example of a profile that is hanging as of this post:
https://www.geni.com/people/Lovisa-Charlotta-Lundqvist/6000000212170804821
Another example: https://www.geni.com/fwd/myheritage?profile_id=6000000034653890303&match_type=record&src=profile&cmp=btn&trn=partner_Geni&trp=match_button_profile
After refreshing the page it finally did go on to the MH page
Another....This is also related to ones I was recently working on. I added family members, and manually attached to this profile. A different user is the manager, but the profile is in my family group.
https://www.geni.com/people/Betsey-Bangs/6000000024208043862?through=6000000006290112188
There was a network issue with MyHeritage and we are working with MyHeritage to resolve it. The matches should be working normally now, but if you continue to get the "Please wait while this match is refreshed..." message after a few days, please reply to this thread.
It does work after a few hard refreshes of the page and you have to give it more time than 1 minute.
I experience it constantly and sporadically!
Yes, still happens here as well. I have noticed logging out of everything, clearing my history, waiting and trying again sometimes works....but who has the time for it? I would rather simply manually attach the records, but I never know when the bug will pop back up. It seems very random. Oh well....
That would be chance of luck. I tried different devices and different browsers, stil the same.
Hi all, thanks for your replies. We're aware this is still occurring. MyHeritage is continuing to work on this on their end and, in the mean time, try to minimize the interruptions as they work towards a resolution.