I'm trying to contact the managers of a person's profile in a tree, and before the trial of GeniPro, the send button was grey. I took a trial susbcription, the button is now blue, but it still won't send my message.
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Votes
6 comments
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Geni Support Team Hi, are you still experiencing this issue? If yes, can you please provide the link to a specific example?
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Nina Khmielnitzky Hi,
Yes, I'm still experiencing the problem. I'm trying to reach this person, but I can't click on send.
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Geni Support Team Hi Nina, can you let us know what browser/version you are using and what type of device?
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Nina Khmielnitzky I only use Chrome and have been able in the past to send messages
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Geni Support Team We were able to locate the problem. It should be fixed now. Can you please try again?
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Nina Khmielnitzky It's working now. I managed to send my message. Thank you!
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