3

Source Assistant: "There was an error in processing your request"

Mark Nunberg

February 25, 2025 19:42

Completed

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I have three pending source assistant reviews, but the same behavior on each of them. When I click "Review", the following message appears on the next page:

 

"

Error: There was an error processing your request.

Please make sure you are logged in and then try again."

Sometimes, I get:

"

Error: Method Not Allowed

Only POST requests are allowed.

"

I thought this was a temporary issue, but this has been happening for over 24 hours

It doesn't seem to matter where the source is from; two are from MyHeritage, one is from FamilySearch

10 comments

• 3
  
  Shaya Pearl February 25, 2025 22:35

  The same is happening to me.

• 3
  
  Joe Van Steen February 25, 2025 22:44

  Same is happening to me.  The feature is newly broken. I now have 5 matches which I've attempted to external sources, none will complete, all fail with the same error.

  Edited by Joe Van Steen February 25, 2025 22:45
• 4
  
  Catherine Mary (Rijs) Hardman February 25, 2025 23:48

  I was about to report this error too

• 2
  
  John Parker Brown February 26, 2025 07:21

  Me too.

• 1
  
  Marianne February 26, 2025 10:44

  Me too. What is going on? It is for 2 days now

• 1
  
  Michael Anthony Boots February 26, 2025 15:17

  Me too

• 1
  
  Catherine Mary (Rijs) Hardman February 26, 2025 20:15

  I have opened a ticket for this 

• 1
  
  Catherine Mary (Rijs) Hardman February 27, 2025 05:56

  It appears to have been fixed

• 1
  
  Geni Support Team February 27, 2025 18:10

  Hi all, we apologize for the troubles. We released a fix for this yesterday. Please let us know if you continue to experience any issues.

• 0
  
  Joe Van Steen February 27, 2025 21:49

  Cleared up my issues, appears fixed.