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Ripped off again

Rebecca Margaret Veitch

March 12, 2025 09:55

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I specifically ordered geni pro due to the advertisement that I would get free use of my heritage. This is untrue, it’s not free. If I get matches and am then taken to my heritage I cannot open the matches unless I pay. Yet again between geni and my heritage you are both ripping off the customer. Call yourselves part of the Church of Latter Day Saints somehow it does not seem very Christian to me that you ads are misleading. Very disappointed.

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  Geni Support Team March 12, 2025 22:42

  Hi Rebecca, our records show the offer you redeemed included a bonus 1-year MyHeritage Data subscription. This data subscription was applied to your MyHeritage account on January 3, 2025. Please make sure you are logged into your correct MyHeritage account when you try to view your Record Matches or Smart Matches on Geni. If you need help remembering your log in details, then please email us at subscriptions@geni.com or submit a ticket.

  Lastly, to clarify, we are not affiliated with the Church of Latter Day Saints.