Several years ago I had an account with Geni and I entered several layers of family members. Now I can't login with my old password and at the same time when I tried to reset my password I get an error: "An unexpected error has occurred".
I have had to create another email account just to log this issue as no one will answer my queries via email.
I have two support tickets without any response:
1. Ticket #171040
2. Ticket #173143
Could you please help me to reset password for account "the_texas_ranger@mail.ru" ?
