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Prifile edit from tree view hangs

Job Waterreus

March 26, 2025 17:41

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When trying to edit profile fields the dit screen does appear but does not allow an edit (does not finish loading)

4 comments

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  Morten Tjørhom March 29, 2025 18:57

  I can't do anything in tree view anymore. Nothing happens when I click on a profile. It's something that has happened recently.

  Firefox v136.0.2 on Windows

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  Geni Support Team April 01, 2025 22:29

  Hi Job, are you still experiencing this issue? If yes, is it just on particular profile or is it happening for you everywhere?

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  Geni Support Team April 01, 2025 22:31

  Hi Morten, we are unable to recreate your issue. Can you try clearing your cookies? You can clear your Geni cookies by clicking on this link https://www.geni.com/login/clear_cookies

  Also, can you please try on a different browser and see if the issue is happening there?

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  Job Waterreus April 01, 2025 22:32

  No, thanks this issue is resolved.

  Removing surplus parents from tree view  however still does not work  (see https://help.geni.com/hc/en-us/requests/169959)

  Edited by Job Waterreus April 01, 2025 22:33