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Unable to see my tree

Viviane Cecilia Guttmann Serwaczak

June 20, 2025 18:07

Completed

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Hi, for the past 2 days I've been unable to see my tree as well as the recent activity, which is the first thing we see on Geni when we log in.

I'm able to access individual profiles, but not able to see the entire tree.

 

Viviane Serwaczak - São Paulo, Brazil

9 comments

• 3
  
  Gabriel Bacich June 20, 2025 20:32

  Me too. Can't see Recent Activity, Revisions, Profile Overview, Media, Timeline, Discussions, Sources, DNA, and many other sections.

• 2
  
  Adriana de Oliveira Corrêa Ahmad June 22, 2025 13:18

  Também não consigo ver minha árvore. 

• 2
  
  José Messias Costa Santos June 22, 2025 15:37

  Também não consigo ver a minha árvore e nem ver o meu perfil completo.

• 0
  
  Mauricio June 23, 2025 14:49

  Também não consigo ver minha árvore. 

• 0
  
  Geni Support Team June 24, 2025 00:14

  Hi all, we apologize for the troubles. We are investigating the issue and will let you know once we have an update.

• 0
  
  Geni Support Team June 24, 2025 20:27

  Hi, we made a change to try to resolve this issue. Can you please try again and let us know if it is still happening?

• 0
  
  Mauricio June 24, 2025 20:53

  Voltou a funcionar
  Mauricio

• 0
  
  Maria Anita Sjödahl September 07, 2025 15:42

  I can’t see my tree!

• 0
  
  Geni Support Team September 08, 2025 17:47

  Hi Maria, can you please provide more details about your issue? What happens when you try to view your tree? Do you receive an error message?