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Access Denied Error 16 (again)

Jani Rikard Sebastian Suihko

July 28, 2025 10:27

Answered

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Hi, I have been getting these errors several times the last months. After an unblock it is soon blocked again after browsing profiles for a while.

Please solve the issue of "Access Denied Error 16" or advise how to avoid it.
I cannot even access this help site without changing to other network.

Access Denied

Error 16

www.geni.com

2025-07-28 10:18:23 UTC

What happened?

This request was blocked by our security service

Your IP: 155.4.132.18

Proxy IP: 107.154.116.111 (ID 107235-100)

Incident ID: 7235000370065669742-144321389929892173

Please contact security-support@myheritage.com for further assistance

1 comment

• 0
  
  Geni Support Team July 28, 2025 20:56

  Hi Jani, we're sorry for the troubles. You got caught in our IP blocker, which is meant to block bots from crawling the site. Your IP address has been unblocked. You should be able to access the site again.