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mydata seems to have disappeared.

gad rennert

October 05, 2025 10:23

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I developed a tree full of content with pictures and much data.

Now seem to have lost the many years' title of PRO/ pictures disappeared / people showing as "Private" which I never allowed

 

also seem to have two account (Gad Rennert and Gadi Rennert) the second of which Is practically empty.

I exported to my Heritage but most data didnt transfer and I get people updating my family now with the pictures which I originally put on - frustrating!

 

I am rennert@technion.ac.il  (in the past was rennert@tx.technion.ac.il -still active and same as the other address)

1 comment

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  Geni Support Team October 06, 2025 22:24

  Hi Gad, I see you have duplicate accounts, one under each email address. The account under the email address rennert@tx.technion.ac.il is the one with your Pro subscription and tree. The other one does not have a tree.

  You can merge your accounts by following the steps in our FAQ: https://help.geni.com/hc/en-us/articles/229705587-How-can-I-merge-my-own-profiles