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Payment

Bruce Lincoln Barnett

October 06, 2025 11:21

Completed

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I tried to pay and needed to input a new card number. However your form would not bring up a keyboard on my iPad so I could not add the new number

2 comments

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  Geni Support Team October 06, 2025 22:20

  Hi Bruce, can you please let us know where you are adding the new card number, is it in the billing settings or on the upgrade form? Do you experience the same issue if you try on a different device?

   

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  Geni Support Team October 07, 2025 21:02

  Hi Bruce, we fixed a styling issue on the upgrade page that may have also fixed the issue with the new credit card number field not showing. Can you please try again?