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Not upgraded to Pro, but charged for it

Ian Nowland

March 05, 2018 22:32

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I paid for the upgrade to pro, but my account status still says I'm on basic.

2 comments

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  Geni Support Team March 13, 2018 16:33 Official comment

  Hi, please email us at subscriptions@geni.com and our customer service team will be happy to assist you.

  In the mean time, you may want to double check that you are logged into the correct account.

  Geni FAQ: How do I contact Geni about my subscription?

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  Melinda Susan Hill Maier March 12, 2018 22:19

  Same here!  My credit card was charged, but they never upgraded me and you can't submit a ticket unless you are a premium member!  I don't know what to do!