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An unexpected error has occurred

Sarah Smith

July 30, 2018 23:25

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When I try to edit my Account > Permissions, I get this error.

I have tried two different browsers.

How do I get this fixed?

8 comments

• 0
  
  Jeroen M.W. van Dijk October 10, 2018 13:03

  Do you, sarah or others,  still have this problem or is the situation solved in time.  

• 0
  
  Sarah Smith October 19, 2018 23:26

  The problem is still there. There has been no change.

• 0
  
  Jeroen M.W. van Dijk November 09, 2018 15:51

  Is the problem still here. As the help text said it is unexpected error, So more infomation is needed. Please us that you did before you did get this error.

• 0
  
  Sarah Smith November 09, 2018 21:16

  I already told you what I did. 

  Line 1 of my first post : "When I try to edit my Account > Permissions".

  In other words, I click or unclick an option and hit Save Options. ('cos that's the only kind of edit available)

• 0
  
  Sarah Smith November 09, 2018 21:19

  And yes, it still does that. It's your system that says it's "unexpected".

• 0
  
  Jeroen M.W. van Dijk November 09, 2018 21:45

  Your account on Help.geni.com or on www.geni.com 

  which system do you mean?

   

  I'm not the owner of Geni.com btw

• 0
  
  Jeroen M.W. van Dijk November 09, 2018 21:48

  And geni.com does own several systems. and on each you can have an account.

• 0
  
  Sarah Smith November 09, 2018 22:25

  Fine. I mean the basic one, for genealogies - Geni.com.

  Clearly they don't care if their system works, as I created this ticket about 4 months ago, and they've made no effort to help.