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Why am I unable to add to my family tree?

Sherri (Sarah) Pamela Topf

August 02, 2018 07:38

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 I am trying to add family members to my family tree but am unable to do.so. 

Why?

7 comments

• 0
  
  Jeroen M.W. van Dijk November 09, 2018 15:43

  Are you loginned in and what kind account do you have.

  Sorry for the late response.

• 0
  
  Sherri (Sarah) Pamela Topf November 09, 2018 17:13

  I am logged in, as are my cousins. None of us are able to add/edit our famiky information. 

  Your question regarding type of account, I did not pay. Apparently that matters?

• 0
  
  Jeroen M.W. van Dijk November 09, 2018 17:22

  please repost this request in https://www.geni.com/discussions/178003?page=102 I can not see your information this another website as the Geni site. The usernames are not connected.

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  Jeroen M.W. van Dijk November 09, 2018 17:24

  Sorry, the data is on www.geni.com and this help.geni.com I can help you on the www website but i can no see your data on the help website.

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  Jeroen M.W. van Dijk November 09, 2018 18:19

  But on the basis ask here get an answer here. You don't need to pay to get access to your own family. The profiles based on living persons are locked and if they are not connected to your claimed profile as near family then they are locked. 

  It is allways possible to create new profiles with the option create a new branch. I'm not native English speaker so forgive my french. I like to reseach this and see what is the problem, but then I have to have links to your profiles or have the number of your claimed profile. 

   

  If you go to the discussion forum I have added the link to you will see my name link on it contact me directly by sending me a private message. Or you use the frase <"curator I need help on" fill the subject "in" fill the language.>  And then I hope you will get help. 

• 0
  
  Jeroen M.W. van Dijk November 09, 2018 18:20

  Sorry that must be "or you go " instead of "if you go"

• 0
  
  Geni Support Team November 09, 2018 19:53

  Hi Sherri,

  You do not need to be a Pro user to add or edit information in your family tree. Can you please provide more details about what steps you are taking when you try to add a person to your tree? Are you using the Flash tree or the HTML tree? 

  Note if a relative has claimed their account with their email address, you will not be able to edit their profile. Only that person will be able to make changes to their account unless they have updated their permissions settings to allow close relatives to edit their profile.