Suddenly I cannot update profiles of people I have added to my tree. I cannot even update my own profile. I make a change....say adding someone's middle name, hit "save and close" and nothing happens no longer how long I wait.
Usually the circular arrow thing starts twirling in the application tab. But nothing. Help.
We just released a fix for this. Please try again and let us know if you are still experiencing any issues.
it's happening to me too!
The error is reported and will probably be fixed as soon as the engineers get to work today.
The error seem to only be present in flash tree view. - As a workaround just click to open the profile and edit the profile at profile level.
Hi, thanks for your bug report. We apologize for the inconvenience and appreciate your patience as we work on a fix for this issue.
I can now update profiles using Flash, and Chrome browser from a Chrome book. Thank you for your prompt attention and fix.
If you still have problems it might be that your browser have old
javascript files cached.
To ensure fresh files hold the shift key down when refreshing or clicking a link to load the page. That seem to be the trick for most browsers.
Bjorn: I am having similar problems too... I posted another query here on the help page: https://help.geni.com/hc/en-us/community/posts/360017977833-one-profile-will-not-load?page=1#community_comment_360002280793