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Pro but still basic

Rauni Juhani Laine

December 31, 2018 00:58

Answered

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Hi, I have in July paid for PRO but still have Geni Basic stated under my name when I logg in.See below fee paid by my daughter. Grateful for an explanation why the charge is made but the membership still is shown as basic.

Best regards,

Rauni Laie

 

2018-07-28

GENI, 310 6512004 (119,40 USD) MARIA LAINE

1 059,24

59,2

1 comment

• 0
  
  Geni Support Team January 04, 2019 23:13

  Hi Rauni,

  It appears the subscription has always been associated with a different account, not yours. We have opened a help ticket for you (you should receive an email notification) so we can assist further with verifying the subscription.