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Nothing on my page

Catherine Ackerman Duncan

October 19, 2019 15:40

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I don't have Premium, but I came to Geni today and my page is blank. Where did my family tree and everything else go?

6 comments

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  Geni Support Team October 23, 2019 20:18

  Hi Catherine, we see that your original account and your tree are still there. Is it possible you may have accidentally created a duplicate account?

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  Catherine Ackerman Duncan October 23, 2019 22:50

  I logged in with the Avant browser and there is where I found a blank page ( which turned out to be the help page ) . However when I went through a bookmarked page with the Opera browser , I was able to see my home page. I don't know why the difference though !

   

  I do however have a 2nd question! Why was the "manager " of certain of my family members changed to someone else ? I'm not tech saavy and don't quite understand how that works. Folks from my extended family ( which I can no longer view without Geni Premium) were made manager of these family members.

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  Geni Support Team October 23, 2019 23:25

  Can you get back with a link to a specific example? 

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  Catherine Ackerman Duncan October 23, 2019 23:56

  https://www.geni.com/home

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  Catherine Ackerman Duncan October 23, 2019 23:57

  https://www.geni.com/home

  revisions

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  Geni Support Team October 24, 2019 18:26

  If you look at those profiles from May, you can see that you are still listed as the manager of the profiles.

  Note you do not need to upgrade to view profiles in your tree.