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Some browsers are not opening Geni

Sandro Márcio de Aguiar Costa

February 04, 2020 15:18

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Some browsers are not opening Geni. It seems that the problem concerns the certificate issued by Geni.

I have been able to open Geni only in Avast Secure Browser, Mozilla SeaMonkey and Waterfox (Yes! It exists).

But, see what says...

Firefox:

Secure Connection Failed

An error occurred while connecting to www.geni.com. PR_END_OF_FILE_ERROR

The page you are trying to view cannot be displayed because the authenticity of the data received could not be verified.
Please contact those responsible for the site to report this issue.

Know more…

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

 

Internet Explorer:

This page cannot be displayed
Enable TLS 1.0, TLS 1.1 and TLS 1.2 in Advanced Settings and try to connect to https://www.geni.com again. If this error persists, it is possible that this site will use an unsupported protocol or encoding package such as RC4 (link to details), which is not considered secure. Contact your site administrator.

Chrome:

It is not possible to access this site www.geni.com terminated the connection unexpectedly.
Try:

Check the connection
Check the proxy and firewall
Run Windows Network Diagnostics
ERR_CONNECTION_CLOSED

Opera:

Can't access this site
www.geni.com ended the connection unexpectedly.

Try:
Check the connection
Check the proxy and firewall
Run Windows Network Diagnostics
ERR_CONNECTION_CLOSED

4 comments

• 0
  
  Geni Support Team February 05, 2020 21:19

  Hi, are you still experiencing this problem? Can you please try again?

• 0
  
  Sandro Márcio de Aguiar Costa February 05, 2020 21:37

  Yes. I uninstalled Avast Antivirus / Firewall. At first it worked. But now he's in trouble again. 

  But it works on SeaMonkey, Waterfox and Avast Secure Browser

  In Firefox:

  Secure Connection Failed

  An error occurred while connecting to www.geni.com. PR_END_OF_FILE_ERROR

  The page you are trying to view cannot be displayed because the authenticity of the data received could not be verified.
  Please contact those responsible for the site to report this issue.

   

• 0
  
  Geni Support Team February 07, 2020 22:30

  It's possible your antivirus software/firewall may be the cause if it was working again after disabling it. This Firefox FAQ may help you troubleshoot the problem: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

• 0
  
  Sandro Márcio de Aguiar Costa February 07, 2020 23:37

  I've already checked out all of these tips. The problem is in Firefox AND on my computer. Because I am accessing Geni with Firefox on my notebook! I uninstalled Firefox from my PC and deleted all of its tracks. But it didn't help. The problem is a combination of Firefox + PC Network. No problem. I wanted to use Firefox because of Mozilla Sync. I bookmark everything. But I also use Pocket.