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helping family members log on

David Segal

April 27, 2020 08:56

Answered

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Hi

Some family members would like to log on (some of them logged on in distant past).  Their profile  shows a partially concealed email address which is probably outdated and is uneditable. Please help

thanks

David

2 comments

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  Geni Support Team May 05, 2020 23:20 Official comment

  Hi David, please ask your relatives to email us at subscriptions@geni.com so we can assist them with regaining access to their accounts.

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  Keri Denise Jackson, ♊ Twin A, GEDMATCH GQ346442C1 May 03, 2020 11:33

  Hi David,

  Are they able to log into their old account or no? This will help me know how to help you. Also a link to their profile(s) would be very helpful. Thank you.