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Can’t access site.... only get through about 10% of times I try

Marna Onorato

May 25, 2020 13:34

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7 comments

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  Geni Support Team May 26, 2020 22:13

  Hi Marna, can you please let us know what occurs when you try to access Geni? Do you receive an error message? What browser/version are you using?

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  Marna Onorato May 26, 2020 22:16

  I use chrome on an iPad Pro.  When I search in google and choose a geni response I get continuous buffering about 75 % of the time... It just buffers.....,

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  Marna Onorato May 26, 2020 22:17

  I have accounts with My Heritage, Geneanet, Family Search and Wiki family.. have never had any problems with any of them

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  Geni Support Team May 27, 2020 20:24

  Please try clearing your cookies and then try again. You can clear your Geni cookies by clicking on this link: https://www.geni.com/login/clear_cookies

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  LARS Lennart Hermansson June 01, 2020 12:58

  Geni.com is extremely slow today. What is happening?

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  Geni Support Team June 02, 2020 20:30

  Hi Lars, are you still having issues loading the site?

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  Sami Saari June 07, 2020 07:19

  There is always existed the problem with slowness in the Geni site at least in the Europe. It seems that the problem is with Geni's servers. Absolutely the problem is not my PC and connection. Pages are taking really long time to load. It changes from day to day that how big the problem is. Usually you can still handle it so problem is not so bad. Some day ago the lag was so bad that using the site is impossible. This kind of days happens sometimes.

  I have two questions for Geni:

  1) Are you going to fix your servers that the connection to Europe would be more sufficient?
  2) Are you prioritizing the users so that Pro-users get better connection?