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Change ownership of Geni account

Stephanie

July 30, 2020 02:43

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My mother has passed away & I would simply like to take over her account, which I can & have been doing since she passed away as I knew her passwords etc. 

However now that it's been a year & I clearly have been bitten by the family history bug I'd like to start updating some of her family tree site accounts. 

I simply want to update her acct to my name & therefore correct the parentage - which I tried but can't seem to change the parenting & siblings. 

I'd rather not start my own account & admittedly I'm not very Geni.com educated.

My Heritage was able to do a transfer of ownership, obviously I had to prove mum's death, her will & my identity, which I'd be more than willing to do here. 

 

Thanks 

Kylie

3 comments

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  Job Waterreus August 11, 2020 22:04

  You can use the action menu on her profile to indicate to Geni staff she has passed away. You should be contacted within a few days and could ask then if there is a possibility to take over the account.

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  Job Waterreus August 11, 2020 22:06

  You can also try to contact Geni on at subscriptions@geni.com for assistance.

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  Stephanie August 12, 2020 11:22

  Thanks for both messages, I'll try the email first as I'd hate to be locked out of the account. 

   

  Truly appreciate the response. 

   

  Kylie :)