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Missing tree and all my information is gone.

Hugo Egle

October 15, 2020 20:27

Answered

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i set up tree a few years ago and i just logged in and everything is gone?

4 comments

• 1
  
  Geni Support Team October 15, 2020 21:50

  Hi Hugo, it sounds like you may have created a duplicate account. Do you recall using a different email address to create your original account?

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  Karolyn Maddox November 14, 2020 23:41

  I have the same issue...everything is gone

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  Rachel Levitan January 16, 2022 15:23

  I have tried opening both accounts that I had in my passwords and both of them were blank. I spent a lot of time inputting information and am slightly annoyed that one or both have vanished. How can I retrieve this information?

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  Geni Support Team January 18, 2022 19:19

  Hi Rachel, it sounds like you have multiple accounts. Please email us at subscriptions@geni.com and our customer service team can assist you with locating your original account and merging the duplicates.