I used to see new matches on my list of Autosomal DNA Matches daily or every other day. Now there has been no updates on my list for 13 days. I wonder if no new matches have really appeared, or if there has been a problem in Geni, or if a setting has been changed on my account, preventing match linking. H
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7 comments
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Natalia Ardasheva This feature has not been working for a long time. I called FTDNA and contacted geni by mail, but the solution has not been found. Occasionally, I receive updates that they are working on it. I just tested my tree, trying to connect DNA for some of my family members, but the issue persists and I am unable to sync the DNA information to the tree on geni. I am also not getting any new matches for relatives with DNA connected to the tree prior to this issue.. It's unfortunate since that was one of my favorite benefits of using this website. I am surprised how long it is taking geni to address this problem. I suspect they don't have enough staff to resolve this problem in a timelier manner.
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Geni Support Team Hi all, there is currently an issue with FTDNA sending the data to us. We are in communication with the FTDNA team and they are still working on resolving this problem. We hope FTDNA will have a fix released soon. We're very sorry for the inconvenience and appreciate your patience during this time.
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Colleen Johnson It is now mid-August 2021 I have not had matches for a long time. I only get updates about birthdays etc which I don't find useful at all. I am a Pro member and I am very disappointed with the stagnation on this site.
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Geni Support Team Hi Colleen, we apologize for the long wait on a fix and understand your frustration. We received an update from FTDNA this week about the issue and we are hopeful they will have it resolved soon.
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Hannu Juhani Norppa I assume you will inform the users when the fix will be ready. I hope we will not need to reload the FTDNA data then.
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Geni Support Team Hi Hannu. Yes, as soon as it is fixed, we will let you know.
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Geni Support Team Hi everyone,
We are pleased to announce that the integration between FamilyTreeDNA and Geni has been restored.
We thank you for your patience and apologize for the delay in getting this feature restored. As users start linking their FTDNA kits to Geni once again, you should start receiving new DNA matches.If you don't yet have your FTDNA kit linked to Geni, you may do so now by following the instructions at https://help.geni.com/hc/en-us/articles/229707687-How-do-I-link-Family-Tree-DNA-test-results-to-my-profile-
If you've already linked your DNA kit to Geni and wish to update your results, you must first disconnect Geni from FTDNA and then you can reconnect your accounts. Instructions for updating your DNA results are at https://help.geni.com/hc/en-us/articles/115005316387-How-do-I-update-my-Family-Tree-DNA-test-results-on-my-profile-
If you encounter any difficulties please post to the discussion at https://www.geni.com/discussions/157595 and we will be happy to assist you.
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