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Tree gone but other pages still there

Tracy Temple

February 09, 2021 10:51

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Added new family profiles yesterday, today tree is not showing, but profiles are still there. can anyone help please?

12 comments

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  Robert Rafael M February 09, 2021 10:57

  Robert Rafael MToday at 11:50

  I have the same problem with profiles and some trees 

  Please help

  example

  https://www.geni.com/family-tree/index/6000000060550918821

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  Robert Rafael M February 09, 2021 11:01

  I tested it in Chrome and Opera. In both it's not working

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  Robert Rafael M February 09, 2021 11:02

  Also, Geni is now very slow

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  Michael R O'Carroll February 09, 2021 11:59

  I'm on Chrome, but Tree not showing.

   

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  Joseph Shebaya February 09, 2021 13:43

  I am having the same problem on my side. I believe that Geni is being updated, thus we have to wait

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  Alan Ferguson February 09, 2021 14:13

  Alan Ferguson

  Since evening (GMT) of Monday 8 Feb, no Trees are displayed in Geni, although all other pages, profiles etc are displayed normally. 

  The page header & footer appears, and the colour of the page body is normal, but no Tree appears.  

  Problem with Chrome and Firefox.

   

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  Alan Pritchard Walker February 09, 2021 15:42

  Same problem and for installing new information, docs and photos

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  Yona Baumrind February 09, 2021 17:20

  same here, no trees showing, seems Geni is updating as Joseph here suggests or something else which is affecting many users?

  Above with both Chrome and Firefox.

  Edited by Yona Baumrind February 09, 2021 17:23
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  Davor Hrnjak February 09, 2021 17:35

  I used Safari and Chrome but the tree has disappeared.

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  Oksana Soboleva (Ivdra) February 09, 2021 18:38

  I am experiencing the same problem where my tree isn't showing up and isn't visible at all. I've tried logging in over several browsers Chrome, Safari, Internet Explorer and Microsoft edge and the problem is the same throughout. Please Help. 

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  Geni Support Team February 09, 2021 18:45

  Hi all, thanks for your reports. We're investigating the issue and working on a fix. We'll let you know as soon as we have an update.

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  Geni Support Team February 09, 2021 20:26

  Hi everyone, we have released a fix. Please let us know if you continue to have any issues.