My IP address is also blocked and no one responds. Not likely to do a pro membership.
That says it all.
Date
Votes
11 comments
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Geni Support Team Hi Rick, if you are receiving an error message, can you please provide a screenshot so we can see the IP address it lists?
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Rick Yackel I can’t add a screenshot on here. Here is a copy of the text from the photo:
10:11
Access Denied
Error 16
www.geni.com
2025-12-05 16:11:02 UTC
What happened?
This request was blocked by our security service
Your IP: 204.112.204.141
Proxy IP: 107.154.111.111 (ID 101848-100)
Incident ID: 1848000471625611301-
1491247640685841400
Please contact security-support@myheritage.com for further assistance
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geni.com
C
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Geni Support Team Thanks. We apologize for the inconvenience. The block you were seeing has been cleared. Please try accessing the Geni site again.
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Rick Yackel The problem was solved by this support team. Thank you.
Following the directions given 3 different ttimes got no response. Why are we instructed to go to My Heritage when they don’t respond to problems on Geni?Perhaps they are just as negligent to their My Heritage customers? It’s funny that I have to use my cell phone data to even post here. Some people might not understand that this is even an option. I will subscribe in the new year, because I have gotten a lot of value over the last 18 years and realize that I should be fair.
So, if your IP address is being blocked, use another WIFI station (library or restaurant) or your cell phone browser with WIFI turned off, and post on this forum to get help. This site is cell phone HOSTILE, because you get a 3 point font when you view the full page. That should be fixed as well. Maybe use a separate block list for IP addresses on this bug report page. Thanks.
Rick
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Rick Yackel I’m blocked again. Same IP address, new incident number:
Access Denied
Error 16
www.geni.com
2025-12-14 17:17:31 UTC
What happened?
This request was blocked by our security service
Your IP: 204.112.204.141
Proxy IP: 107.154.111.111 (ID 101848-100)
Incident ID: 1848000480031019577-5302274686979120Please contact security-support@myheritage.com for further assistance
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If there is something I can do, or undo, please let me know.
Rick
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Geni Support Team Hi Rick, we have unblocked the IP address.
Please make sure you are logged into your account while visiting the site.
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Diego Javier Santiago También bloquearon mi IP y no puedo ingresar a mi cuenta.Tengo una conexión de Star link. El servicio técnico de MyHeritage no contesta mis emails. Tuve que ingresar utilizando los datos móviles de mi celular para hacer este reclamo. El error es el siguiente:
Error 16
2025-12-16 17:54:02 UTC
What happened?
This request was blocked by our security service
Your IP: 143.105.137.230
Proxy IP: 45.60.8.111 (ID 101209-100)
Incident ID: 1209000240020716899-40651135391434254
Please contact security-support@myheritage.com for further assistance -
Geni Support Team Hi Diego, we have unblocked your IP address.
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Rick Yackel This is the fourth time my IP address has been blocked. Can you look into it please?
Access Denied
Error 16
www.geni.com
2025-12-27 16:39:41 UTC
What happened?
This request was blocked by our security service
Your IP: 204.112.204.141
Proxy IP: 107.154.111.111 (ID 101848-100)
Incident ID: 1848000481524551701-1414171033765153848Please contact security-support@myheritage.com for further assistance
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Rick Yackel If there is something I can do, let me know. My message is pending approval for more than a week. How does that help?
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Geni Support Team Hi Rick, we apologize for the delay. We have unblocked your IP address.
Please make sure you are logged into your account while visiting the site.
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