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Access denied error 16

Héctor Alvarado González

May 06, 2026 08:26

Completed

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Good morning.
I haven't been able to access Geni from my home for 48 hours.
I had to find another location to report this error.
I've attached an image of the error.

MyHeritage support below hasn't been able to resolve my issue.

Thanks

2 comments

• 0
  
  Geni Support Team May 06, 2026 17:17

  Hi Hector, we've unblocked your IP address. Can you please try again?

• 0
  
  Héctor Alvarado González May 06, 2026 17:18

  All Ok, Thanks