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incapsula

Ingvild Christiane Avida Andreassen

June 14, 2026 12:43

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Hi, I seem to have the same problem with security blocking, can this please be fixed?

12 comments

• 
  Geni Support Team June 15, 2026 18:44 Official comment

  Hi everyone, we apologize for the frustration this caused.
  
  Over the weekend our site came under an unusually high volume of automated traffic that put significant strain on our systems. In response, our security protections automatically kicked into a higher gear to keep the site stable and protected. Unfortunately, this caused those protections to apply a bit too broadly, which is why real users were caught in the middle and asked to verify repeatedly.
  
  The abnormal traffic has subsided, and our security settings have since returned to normal. You should no longer be seeing repeated "Are you human?" prompts. While we can't guarantee that our systems will never need to respond this way again in the future (since it depends on factors outside our control), we can say that the current situation appears to have been resolved.
  
  Our team continues to actively monitor the situation to make sure things stay on track. If you run into this problem again, please don't hesitate to reach out to us at security@geni.com. Thanks again for your patience, and we're sorry for the inconvenience.

• 1
  
  Dace Dzērve June 14, 2026 13:08

  Hello Geni Support Team,

  I am experiencing a critical issue that makes the portal completely unusable. For the past few hours, I have been trapped in an infinite CAPTCHA/security verification loop. The system forces me to confirm "I am a human" on literally every single click or page navigation.

  Please note that this is NOT a local issue on my end, and standard troubleshooting steps do not resolve it. I have already thoroughly tested the following:

  1. Cleared all cookies and cache (including using the geni.com tool).
  2. Tested across multiple browsers (Google Chrome and Microsoft Edge).
  3. Attempted access via Incognito/Private mode with all extensions and ad-blockers disabled.
  4. Switched entirely different networks and ISPs – the issue persists both on my home Wi-Fi and when using an isolated Personal Hotspot via mobile data from a completely different network operator.

  Multiple other users in Latvia are reporting the exact same behavior today. It appears that your security provider (Incapsula/Imperva) has misconfigured its firewall rules or flag thresholds, incorrectly classifying legitimate user traffic from our region as a bot attack.

  Please flag this to your technical team and infrastructure engineers so they can adjust the security filter sensitivity. Right now, the website is completely broken for us.

  Thank you.
• 4
  
  Karl David Wright June 14, 2026 14:04

  I am having exactly the same issue, as are many of the curators, e.g. Erica Howton.

   

• 4
  
  Gintautas Grigelionis June 14, 2026 14:38

  Comment and upvote!

• 2
  
  Sylvia Marita June 14, 2026 14:46

  Same here. Thought I was going insane here. 

• 2
  
  Rachel Faye Levit June 14, 2026 15:20

  Same here

• 2
  
  Кирилл Александрович Кочетов June 14, 2026 15:36

  Same problem here

• 2
  
  Kevin Belcher June 14, 2026 16:09

  Me too!  Really frustrating!

• 1
  
  Ingvild Christiane Avida Andreassen June 14, 2026 16:18

  I can't access the tree at all, it just spins and spins.. 

• 1
  
  Geni Support Team June 14, 2026 17:16

  Hi everyone, we're aware of the issue and are working on resolving it. We're very sorry for the inconvenience and appreciate your patience during this time. 

• 1
  
  Ingvild Christiane Avida Andreassen June 14, 2026 22:44

  Thank you! It worked for a while but now back to same ...

• 0
  
  Ingvild Christiane Avida Andreassen June 15, 2026 21:09

  Thank you so much!