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Close account button disabled

T U

November 10, 2021 15:51

Answered

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There is a bug with the Close Account button. The button is disabled, and I can't close my account.

I found that this was an issue in 2018, and resolved. Apparently this bug has resurfaced.

https://help.geni.com/hc/en-us/community/posts/360019460273-Deleting-account-not-working

4 comments

• 0
  
  Geni Support Team November 10, 2021 18:00

  Hi, can you confirm if the button is unresponsive after you've checked the box "I'm not a robot"? If it is, can you please let us know what device and browser/version you are using?

  

• 0
  
  T U November 10, 2021 21:29

  Hi,

  I tried Chrome 95.0.4638.69 and Microsoft Edge 95.0.1020.44

  The "I'm not a robot" box does not appear.

  I tried 

• 0
  
  Geni Support Team November 10, 2021 23:47

  We're unable to replicate your issue. Can you try clearing your browser cookies/cache and then restart your browser and try again? Or try it in an incognito window. 

• 0
  
  T U November 11, 2021 00:07

  Tried incognito, and the box appeared.
  Thanks