Why I can't delete citations as a manager? Even the original manager and Pro-user cannot delete citations made by a third party. This bystander does not appear to be able to perform the removal despite the instructions. The citations have been made to my MyHeritage site from which I deleted profiles due to incorrect information. Incorrect information associated with my name must be able to delete from Geni.
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7 comments
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Geni Support Team Hi Jan, can you please post the link to a specific example?
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Jan Pirhonen -
Geni Support Team Hi Jan, if you have a MyHeritage data subscription, you can undo the confirmed Smart Match. It looks like the co-manager of the profile was the one to confirm the matches. He will also be able to undo the confirmation as well.
See our FAQ: https://help.geni.com/hc/en-us/articles/229707587-How-do-I-remove-a-confirmed-match-
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Jan Pirhonen This could work for this profile with a confirmed match on my MH site:
https://www.geni.com/people/Olli-Jalkanen/6000000052209723822
But what about those profiles that don’t have a confirmed match?
https://www.geni.com/people/Juhana-Jalkanen/6000000058318507093
https://www.geni.com/people/Mikko-Jalkanen/6000000058317656155
https://www.geni.com/people/Olli-Jalkanen/6000000058318226874
https://www.geni.com/people/Albin-Jalkanen/6000000058318606025
https://www.geni.com/people/Maria-Jalkanen/6000000058316823742
https://www.geni.com/people/Tyyne-Jalkanen/6000000058318283865
https://www.geni.com/people/Maria-Kakkonen/6000000052210474822
https://www.geni.com/people/Olli-Jalkanen/6000000052210187829
https://www.geni.com/people/Otto-Jalkanen/6000000052208364949This is completely insane that a bystander can go to make source citations but managers cannot delete them.
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Geni Support Team You can click "Delete" next to the source citation in the sources tab. Are you unable to do this? Do you receive an error?
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Jan Pirhonen I have tried many times. When I try to delete the source citation number one disappears.
When I refresh the page after a while or go to another page, I get an error message.
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Geni Support Team Thanks for the additional information. We have forwarded this to our engineers to investigate the issue further.
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