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Canceling my membership

Ronald Grosinsky

February 09, 2022 10:10

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I want to cancel my free membership.

2 comments

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  Ronald Grosinsky February 09, 2022 10:16

  You say it’s a free membership. But if I want to contact someone I have to submit a credit card and offer payment for this free membership of $115.00.
  That’s not free... you got me to sign up under false pretenses. I’m sorry that’s wrong... you are no better than Ancestry, just a bunch of criminals...

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  Geni Support Team February 09, 2022 18:01

  Hi Ronald, Yes, you do have a FREE basic account. It is not required to upgrade to use Geni. If you would like to close your free account, you may do so in your account settings. 

  Note we do offer a premium subscription to access additional features, such as priority support via our ticketing system. However, you can contact us for FREE regarding your account/subscription status by emailing us at subscriptions@geni.com. 

  This information is clearly found in our FAQs:

  How do I close my account?

  How do I contact Geni about my subscription?

  Is Geni free?