Cannot renew Geni Pro subscription, and without Geni Pro cannot get help. I would like to pay via PayPal, but at the time of payment, I receive this message: "Unfortunately, we were unable to authorize your card. Please choose a different payment method." I have checked with both PayPal and my bank, and there are no issues with my card.
I would like to purchase a subscription while the current promotion is still active. I also contacted MyHeritage; they said they would forward the matter to the relevant geni team and that I would receive a notification, but I haven't received anything. It is very disappointing that support tickets can only be submitted by subscribers, and that there is no live chat option available to resolve issues quickly.
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4 comments
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Geni Support Team Hi Eva, we're sorry to hear about your troubles renewing your Pro account. To clarify, you do not need a Pro subscription to contact us about this issue. Please email us at subscriptions@geni.com and our customer service team will be able to assist you with your account.
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Eva Da Hello! I sent a message, but as of today, there has been no response. The promotion has ended, so it’s no longer relevant.
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Geni Support Team Hi Eva, we're very sorry for the delayed response. It looks like our customer service team was able to extend the coupon for you. If you continue to have any problems upgrading your account, please reply to your ticket #203538.
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Theresa Kennedy I am also having a problem using this promotion. I am stuck on a screen that says it is going to give me a vall to verify.
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