For the past three weeks I have been trying to resolve an issue about my Geni Pro subscription which was activated on October 11, 2026, $119.40 plus tax. Every time I try to go forward for my research, I get a window asking me to upgrade to Pro. Well, I ALREADY HAVE!!! All I get are Ticket numbers with no resolution. I see that Geni Support answers in these forums, so let's see if someone answers directly and not through 'Tickets'. I am paying for a service I cannot use, and this smells like fraud to me. Thank you.
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Geni Support Team Hi Ada, we're sorry for the delayed response to your tickets. From your message, it sounds like you may be logged into a duplicate account under a different email address.
A quick search shows another account under your name using Apple login. Please log out of Geni and log back in again using Apple single sign-on.
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